Udara Cancellation Policy
Non-transferable
All purchases (including casual passes, 10 class passes, Udara memberships and workshop tickets) are non-transferable. If you are unable to attend class for any reason, please see the terms and fees applicable for no-shows, pausing or cancelling your membership below.
No-show fee
Our classes fill up fast, so if you’re not able to attend, please let us know at least 8 hours before the class is scheduled to run so that someone else doesn’t miss out. If you don’t give us enough notice, or if you simply don’t show up, you will incur a $5 no-show fee on all yoga classes and $15 for all reformer Pilates classes on the timetable. This will be charged to the card nominated on file. You authorise us to debit your nominated card for this fee.
Workshops are one-off events and are not transferable or refundable. If you don’t show up to a workshop, you forfeit your ticket price and no refund or credit will be given.
Pausing your Udara membership
If you need some time away, you can pause your Udara membership up to twice per year for up to 4 weeks each time (maximum 8 weeks per year). To do so, you need to give us at least 5 days’ written notice prior to the next direct debit date of your membership. Notice can only be given by emailing us here. If we do not receive your pause request with sufficient notice, you agree that your usual membership fee will be charged on the ordinary direct debit date and your pause request will be processed in time for the following direct debit date. Membership fees will not be charged during the agreed pause period.
If you need a longer break, you can cancel your membership and rejoin at a time that suits you.
Cancelling your Udara membership
You may cancel your membership with us by giving us at least 5 days’ written notice prior to the next direct debt date of your membership. Notice can only be given by emailing us here. If we do not receive your cancellation request with sufficient notice, you agree that your usual membership fee will be charged on the ordinary direct debt date and the cancellation request will be processed in time for the following direct debit date.
Please note that if you cancel your Udara membership and rejoin at a later time, you will not receive a concession on membership fees and must pay all applicable membership costs at the time of rejoining, such as sign up fees.
Cancellation by Udara Studio
Udara Studio is a place where people can feel safe, respected and that they belong. Udara Studio will not tolerate any illegal or inappropriate behaviour and may, in its absolute discretion, cancel your membership or ask you to leave a class. Cancellation of your membership is effective immediately.
If you have purchased a 10 class pass and have not used all 10 classes at the time of cancellation by us, we will refund you to the card nominated on file an amount proportionate to your usage of the pass. Please note that in calculating the pro rata amount to be refunded, any volume-based discount applied to the package will be deducted (for example, if you purchased a 10-class pack at a discount of 10% off the ordinary class price and cancellation occurred after 2 classes, you would be refunded the package price less 2 classes at the ordinary price).
No refunds will be given to Udara members if Udara Studio cancels their membership under this clause.
Cancellation due to force majeure
Sometimes events beyond our control force us to cancel a class or workshop.
If we have to cancel a class or workshop due to a Force Majeure Event, we will refund you the value of the class or workshop as a credit which you can use at Mana Studio in the future. Your credit can be redeemed for like services only (so a credit for a cancelled class can only be used toward another class, a credit for a cancelled workshop can only be used toward another workshop).
Udara Studio will not be liable to you for any other loss or damage arising out of any failure by Mana Studio to provide services to you due to a Force Majeure Event. Udara Studio may plead this clause as an absolute defence to any such claim, including any claim for a refund.
Force Majeure Event means any event that occurs which is beyond Udara Studio’s reasonable control and includes, but is not limited to, fire, flood, other extreme weather event or natural disaster, riot, strike, act of war, terrorist attack, nuclear event, pandemic, epidemic, widespread contagion, quarantine restriction, critical infrastructure failure, severe disruption to virtual infrastructure, restriction or prohibition or any other action by any government or semi government authority, or major injury or illness of key personnel).
Australian Consumer Law
Our services come with guarantees that cannot be excluded under the Australian Consumer Law, which forms Schedule 2 to the Competition and Consumer Act 2010 (Cth) (ACL).
To make a claim for any service that does not meet ACL requirements, please email us at hello@udarastudio.com.au.
No other refunds
Please note that we do not provide refunds other than as set out in this policy or in accordance with our obligations under the Australian Consumer Law or other relevant legislation.
Nothing in these terms excludes any right, guarantee or warranty you’re entitled to by law, however we do exclude all other guarantees, conditions and warranties to the maximum extent permitted by law. We also specifically exclude liability for negligence.
Claiming a refund or credit
If you believe you are owed a refund or credit in accordance with this policy, please send us an email.